Moving Out
Q: How do I submit notice to vacate?
A: Written notice is required. Please contact your Property Manager to confirm the correct notice requirements for your lease.
Q: How can I help maximize my deposit refund?
A: We recommend leaving the home clean, damage-free, and following your move-out checklist carefully. Residents may also request a move-out walkthrough with management prior to vacating.
Leasing & Applications
Q: How do I apply?
A: Easy! Click the "Apply Now" button in the top-right corner of this page to view available homes and submit an online application.
Q: What do you look for during the application process?
A: Applications are reviewed based on income, rental history, credit, and background screening. Contact our team if you have questions about qualifying.
Rent & Resident Portal
Q: How do I pay rent?
A: Rent can be paid securely online through your resident portal for quick and easy payments.
Q: When is rent due?
A: Rent is due on the 1st of each month.
Maintenance & Service Requests
Q: How do I submit a maintenance request?
A: Residents can submit requests by text or by calling our 24/7 Maintenance Line at (509) 584-4250.
Q: What is considered a maintenance emergency?
A: Emergencies include issues such as no heat, major plumbing leaks, flooding, lockouts, or anything causing immediate damage or safety concerns.
Pets at Canyon Cliffs
Q: Is Canyon Cliffs pet-friendly?
A: Yes! Canyon Cliffs welcomes pets! We do have a 2 pet max. minimum policy. Breed restrictions, fees, and additional policies apply.
Q: Where can I find your full pet policy?
A: Visit the Animal Information section under the Resident tab at www.grafinv.com